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Case studies

Where the 50% actually comes from

Every programme below ran with a randomised holdout that stayed switched off for the full period. The numbers are incremental, not attributed. Brand names are used with permission.

Tour operator

Half of all departures sold out before the discount window

Meridian Journeys

Meridian ran TravelSpy across 340 departures for a full season. Demand scoring identified weak departures in week four rather than week twenty, and targeted packaging replaced blanket discounting entirely on two thirds of the programme.

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+51%

booking conversion

Measured against a randomised holdout

Airline

Fare searchers became trip bookers

Northwind Air

By resolving anonymous fare searches into modelled travellers in-session, Northwind reordered ancillary presentation per traveller and began packaging accommodation at fare selection. Trip margin previously captured downstream stayed in channel.

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+38%

ancillary attach

Measured against a randomised holdout

Resort group

Direct share up nineteen points without breaking parity

Casa Lumera

Casa Lumera used direct-intent detection to identify guests mid-comparison and responded with a packaged value add rather than a rate cut. Commission costs fell while average guest spend rose.

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+19pts

direct booking share

Measured against a randomised holdout

Cruise line

Agents open every call already briefed

Aurora Voyages

Long research cycles were finally visible. Aurora surfaced a written dossier in the agent panel before connect, cutting handle time while lifting qualified enquiry volume by forty-four per cent.

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-31%

average handle time

Measured against a randomised holdout

OTA

Stopped paying premium for browsers

Saltwater Collective

Modelled value per visitor fed directly into bidding. Placements that produced researchers rather than bookers were defunded within two weeks, and budget shifted to sources with proven booking value.

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-27%

cost per booking

Measured against a randomised holdout

Travel advisors

Advisors sell instead of assembling

Highfield Travel

Automatic first-draft itineraries removed the speculative build. Advisors moved from logistics assembly to relationship selling and the agency grew revenue without growing headcount.

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3.5x

itineraries per advisor

Measured against a randomised holdout

How we measure

Because a conversion claim without a method is just marketing.

Randomised holdout

A fixed percentage of eligible travellers are excluded from all TravelSpy activation for the full programme, not just a test window.

Pre-registered metrics

The primary metric and the measurement period are agreed before the programme starts and cannot be changed retrospectively.

Independent verification

Results are reconciled against your own reporting stack. Where they disagree, your numbers are the ones we publish.

See what your traffic is actually worth

Book a 30-minute session. We will run your own traffic through the model and show you the segments, the predicted spend bands and the packages you are not selling yet.